Refund Policy
At Solhome LLC, we strive to provide exceptional interior design services and ensure customer satisfaction. Our Refund Policy is designed to clarify our terms regarding refunds for the services we provide. By engaging our services, you agree to the terms outlined below.
Consultation Fees
All consultation fees are non-refundable. These fees cover the time, expertise, and resources we dedicate to understanding your project’s needs and laying the groundwork for a successful design plan. Please ensure you are committed to proceeding before booking any consultations.
Design Fees
Once you agree to proceed with a design plan and have made payment, design fees are generally non-refundable. We invest significant time, effort, and creative energy into each project, and our work begins promptly upon payment. However, if you wish to cancel services early in the design process, a partial refund may be considered at our discretion, based on work completed and any expenses incurred.
Project Cancellations
For cancellations occurring after design and planning work has commenced, refunds may be limited due to resources already allocated to the project. In cases where significant progress has been made, no refund will be provided. However, if only preliminary work has been done, a partial refund may be considered, minus any expenses or time already invested in your project.
Purchased Products and Furnishings
If we purchase furniture, décor, or other items on your behalf, please note that these items are typically non-refundable. Returns of purchased items are subject to the refund and return policies of the respective vendors and suppliers. If you wish to return an item, we will assist with the process as best as possible but cannot guarantee a refund from third-party vendors.
Custom or Specialty Orders
For custom or specialty orders, including but not limited to bespoke furniture or custom decor, refunds are not available once production has commenced. Custom items are tailored to individual specifications, making them unique and non-returnable. We recommend reviewing all details carefully before approving custom orders.
Project Delays and Adjustments
If a project is delayed due to client-related factors (e.g., lack of response, delay in approvals, etc.), Solhome LLC reserves the right to adjust the project timeline accordingly. Refunds will not be issued for delays caused by client actions, as we rely on timely collaboration to complete our work.
Dissatisfaction with Completed Design
At Solhome LLC, we value open communication and strive to ensure clients are involved throughout the design process to achieve a result they love. While we do not typically offer refunds for dissatisfaction with the final design, we encourage you to communicate your concerns so we can work toward a solution that meets your expectations. We may offer minor adjustments or revisions within the scope of the original project agreement to address specific concerns.
Refund Process
To request a refund, please contact us at support@solhomebyjoy.com or 1-888-468-6028 with your project details and reason for the request. Our team will review the request and respond within ten business days. Any eligible refunds will be issued via the original payment method or another agreed-upon method within 14 business days of approval.
Changes to the Refund Policy
Solhome LLC reserves the right to update or modify this Refund Policy as necessary. Any changes will be posted on our website, and we encourage clients to review the policy periodically. Continued engagement with our services following updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please reach out to:
Solhome LLC
support@solhomebyjoy.com
1-888-468-6028
2600 Pololei Pl, Haiku, HI 96708, USA
Thank you for choosing Solhome LLC. We appreciate your understanding of our Refund Policy and look forward to creating a beautifully crafted space tailored to your vision and needs.