Privacy Policy
At Solhome LLC, we are committed to respecting and protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your information. By using our website solhomebyjoy.com or engaging with our services, you agree to the collection and use of information as described in this policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website or engage our services. This may include:
- Contact Information: Name, email address, phone number, and address, collected when you contact us for inquiries, consultations, or services.
- Project Details: Any project-specific information you share with us, including room dimensions, design preferences, or other relevant details, to ensure we can provide tailored design services.
- Payment Information: Payment details necessary for billing and processing transactions.
- Website Usage Information: Non-personal information about your interactions with our website, including IP address, browser type, and page visits. This helps us improve our website’s functionality and user experience.
How We Use Your Information
Solhome LLC uses the information we collect to:
- Provide Services: Process requests, deliver design services, and communicate with you about your project.
- Improve Client Experience: Enhance the functionality of our website and services based on user interactions.
- Send Updates and Promotions: With your permission, we may send newsletters, updates, or promotional materials about our services.
- Billing and Payments: Process payments for services rendered and handle any transaction-related inquiries.
- Legal Compliance: Fulfill any applicable legal obligations and resolve disputes, if necessary.
Sharing Your Information
Solhome LLC respects your privacy and will not sell, trade, or otherwise disclose your personal information to third parties without your consent, except in the following cases:
- Service Providers: We may share information with trusted third-party service providers, such as payment processors, for billing and project completion purposes. These providers are bound by confidentiality agreements and are only permitted to use your information as required to perform services on our behalf.
- Legal Obligations: If required by law, we may disclose personal information to comply with a legal obligation, protect our rights, or assist in legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you in such cases and take measures to ensure your privacy continues to be respected.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Solhome LLC uses industry-standard security measures, including encrypted transactions and secure servers, to safeguard your data. However, no transmission over the internet is entirely secure, and we cannot guarantee absolute data security.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand user preferences and site interactions. You can disable cookies in your browser settings if you prefer, but note that this may affect your experience on our site.
Third-Party Links
Our website may contain links to third-party websites for your convenience. These sites have separate privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of these sites before providing any personal information.
Access and Control of Your Information
You have the right to access, update, and correct your personal information. If you wish to modify or delete any personal information that we hold about you, please contact us at support@solhomebyjoy.com. We will respond to your request promptly and in compliance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. When your information is no longer needed, we will securely delete or anonymize it.
Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected information from a minor, we will take steps to delete it as soon as possible.
Updates to This Privacy Policy
Solhome LLC reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically. Continued use of our website or services following changes constitutes acceptance of the revised policy.
Contact Us
If you have questions or concerns regarding our Privacy Policy or your personal information, please contact us:
Solhome LLC
support@solhomebyjoy.com
1-888-468-6028
2600 Pololei Pl, Haiku, HI 96708, USA
Thank you for trusting Solhome LLC with your interior design needs. We are dedicated to ensuring the privacy and security of your information as we work together to create spaces that reflect your unique style and vision.